Last updated: August 21, 2026
Returns
We accept returns within 30 days of receipt, provided the items are in the same condition as delivered. All returned items must be unused, in original packaging and in resellable condition to qualify for a refund. Personalized or sale items are not eligible for return unless confirmed defective.
Kindly note the customer is responsible for all return shipping fees (including any applicable customs duties, taxes, or clearance fees associated with the return shipment), and original shipping charges (if any) are non-refundable.
Please note we cannot process exchanges of items.
If your order arrives damaged or incorrect, please contact us immediately.
Return Process
1. Contact our customer support team at contact us with your order number and details of the issue.
2. Our team will review your request within 7 business days and provide return instructions and a return shipping label if applicable.
3. Securely package the item in its original packing and send it to the address provided. Items with damaged or missing packaging will not be refunded.
4. Once the returned item is received and inspected at our fulfillment center, we will process your refund to your original payment method within 10 business days.
United States
All returns for United States are processed through domestic US fulfillment center via Amazon MCF network.
Hong Kong
All returns for Hong Kong orders must be shipped back to our warehouse in Shenzhen, Mainland China for processing.
For orders that qualified for free standard shipping and if a full or partial refund is processed (unless confirmed defective), the original outbound shipping cost of HKD 30 will be subtracted from your refund.
General Provisions
1. Refunds are issued to the original payment method used at checkout. The time it takes for the refund to appear in your account depends on your payment provider’s processing schedule.
2. We reserve the right to reject returns that do not meet eligibility criteria, including items showing signs of use, damage caused by improper return packaging, or items returned outside the 30-day window.
3. We reserve the right to make the final decision on all matters related to shipping, returns, refunds, and policy interpretation, to the fullest extent permitted by applicable law.